1. Introduction

Welcome to WasteXpert. We are committed to protecting your personal information and complying with the Privacy Act 2020 of New Zealand. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, gowastex.com.

By using our website or engaging with our services, you consent to the practices described in this policy.

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address.

• Business Information: Company name, industry, and waste management needs.

• Technical Data: IP address, browser type, device identifiers, operating system, and browsing behavior via cookies.

• Communication History: Records of correspondence via email, forms, or phone.

• Service Interaction: Details regarding services you’ve used or inquired about.

3. How We Collect Your Information

We collect information through:

• Contact forms on gowastex.com

• Direct communications (phone, email, online chat)

• Service registration or sign-up

• Cookies and analytics tools

4. How We Use Your Information

Your information is used for the following purposes:

• To respond to inquiries or requests

• To provide and manage our waste management services

• To personalise your user experience

• To send relevant updates, offers, or news (if subscribed)

• To improve our website and service offerings through analytics

• To comply with legal or regulatory obligations

5. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to track usage and improve functionality. Cookies help us understand how users navigate the site and provide a better user experience. You may control cookie preferences through your browser settings.

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties when necessary, including:

• Service providers who help operate our business (e.g., web hosting, analytics, CRM)

• Legal or regulatory authorities, if required by law

• Partners involved in delivering WasteXpert services

All third parties are required to safeguard your information in compliance with the Privacy Act 2020.

7. Data Storage and Security

Your data is stored securely using industry-standard security practices. We implement technical and organisational measures to protect against unauthorised access, loss, misuse, or disclosure of your information.

8. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate or outdated information

• Request deletion of your data (where legally applicable)

• Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@gowastex.com.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage users to review third-party privacy policies before providing any information.

10. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available at gowastex.com/privacy-policy, with the effective date updated accordingly. Continued use of our services after changes indicates acceptance of the revised policy.

11. Contact Us

If you have questions or concerns regarding this policy, or wish to access or amend your information, please contact:

WasteXpert – Privacy Officer
Email: privacy@gowastex.com
Website: https://gowastex.com